Returns & Exchanges Policy
At Sabon Salo, we want you to feel confident in your purchase. If something isn’t quite right, we’re here to help — within the guidelines below.
This policy applies to all orders placed through sabonsalo.com.
Returns Eligibility
We accept returns on eligible items under the following conditions:
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Items must be returned within 14 days of delivery
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Items must be unworn, unused, and in original condition
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All original tags and packaging must be intact
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Items must be free from marks, odours, makeup, perfume, or signs of wear
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Sale or discounted items (unless faulty)
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Items marked as final sale
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Intimate items or accessories, where hygiene applies
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Gift cards
This does not affect your statutory rights.
Exchanges
We currently do not offer exchanges!
Returns Address
Sabon Salo, Unit TC05
1 Rocky LaneAston
Birmingham
B6 5RQ
United Kingdom
Please ensure your order number is clearly included with your return.
For concerns, please email us at info@sabonsalo.com with your Order ID and a full description of the issue.